Frequently asked questions.

What are the shipping times for your products?

We take between 2-3 days to process your order and then 2-5 days to deliver it to you in Switzerland and 5-8 days for the rest of Europe.

Do you ship worldwide?

At the moment, we only deliver in Switzerland. However, you can contact us and we will assess the shipping costs and communicate them to you in case of a purchase outside Switzerland.

Where do you ship your product from?

Our offices are located in Weissenburg, Switzerland. The product is manufactured in China, but our stocks are located in Spain and Switzerland.

Do you provide tracking information for the product?

Yes, please wait for 3 days. If you do not receive a tracking number within this time, please ask us via email at info@trottifly.com.

 

What are the shipping times for your products?

We take between 2-3 days to process your order and then 2-5 days to deliver it to you in Switzerland and 5-8 days for the rest of Europe.

Do you ship worldwide?

At the moment, we only deliver in Switzerland. But you can contact us and we will evaluate the fees and communicate them to you in case of a purchase outside Switzerland.

Where do you ship your product from?

Our offices are located in Weissenburg, Switzerland. The product is manufactured in China, but our stock is located in Spain and Switzerland.

Some items are missing from my order, what happens?

Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We're sorry to hear that. Simply send us a picture of the damaged item in question to the email address info@trottifly.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Weissenburg, Switzerland.

I haven't received my order yet. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance.

However, you can track your order and see where it is at any time. If you still feel you need assistance in tracing your package or would like to inquire about it, please contact us by email at info@trottifly.com.

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided that the claim is made within 30 days from the date of the order and that the product(s) concerned are not on sale. For more information, please read our refund policy on this link: refund policy.